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Satcom 24/7 helpdesk:
 Phone:+44 (0) 191 258 8649
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News
Scheduled BSS Maintenance - Sunday 25th June 2017 09:00 UTC - 12:00 UTC

Dear Customer

We would like to advise you of the forthcoming planned maintenance to the BSS v3.  This is scheduled to take place on Sunday 25th June 2017 from 09:00 UTC with a duration of up to 3 hours.  During this time BSS provisioning will be unavailable including activation, deactivation and suspension.  No service orders will be lost during this time as they will be queued and processed once the maintenance is complete.  There will be a short interruption of up to 30 minutes for CDR distribution during this maintenance window, files will not be lost and normal distribution will resume when the service is restored.


Please note that this maintenance will affect BSS system provisioning activities, Prepay and Postpay users will still be able to connect their terminals to the network and pass traffic.  Prepay voucher top up via the Prepay Account Enquiry GUI and API will remain available, and users will be able to continue using the IVR and USSD services for top up and balance query.


The primary reason for this BSS maintenance is to address previously identified operational issues in the BSS.  None of the functionality within BSS V3 will be changed, extended or reduced.


The primary reason for this BSS maintenance is to address identified operational issues in the BSS.  None of the functionality within BSS V3 will be changed, extended or reduced.


Reason for Notice:                   BSS Maintenance

Services affected:                     Service Order Provisioning

Impact:                                      Provisioning unavailable via GUI and DPI.  Short interruption of up to 30 minutes for CDR collection via DPI

Date of Maintenance:             Sunday 25th June 2017

Time Maintenance begins:     09:00 UTC

Estimated completion:           12:00 UTC Sunday 25th June 2017

In case of Problems:                Contact Global Customer Support 

We apologize for any inconvenience that this activity may cause.  Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact Technical support by email to technicalsupport@satcomglobal.com