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Satcom 24/7 helpdesk:
 Phone:+44 (0) 191 258 8649
 US Toll Free:+1 877 223 5075
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Iridium Maintenance - Thursday 27th Oct 2016 17.00(GMT) - 05.00 (GMT) Friday 28th Oct 2016

Dear Customer, 

We would like to advise you of the forthcoming planned maintenance to Iridium SPNET Pro an IWS Boss. This is scheduled to take place on Thursday 27th October 2016 17:00 GMT - 05:00GMT. 

During this time SPNET Pro provisioning will be unavailable for all services including activation, deactivation and suspension and prepay top ups. Scheduled reports will also be unavailable during this maintenance window.

There will be a disruption in the delivery of CDR during this maintenance window, files will not be lost and normal distribution will resume when the service is restored.

Reason for Service:  

Iridium Maintenance

Services affected:

Service Order Provisioning, CDR Delivery  


Provisioning unavailable. 
Delay in CDR delivery  and data monitoring of OpenPort.

Date of Maintenance:  

Thursday 27th October 2016

Time maintenance begins:

17:00 GMT 

Estimated Completion:

05:00 GMT Friday 28th October 2016

In case of problems:

Contact Service Desk

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact service desk either via email to servicedesk@satcomglobal.com or by telephone at the following numbers:

UK:  +44 (0) 191 258 8649

US: + (1) 877 223 5075

Asia: + 66 (0) 2251 4222