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Contact Details

Satcom 24/7 helpdesk:
 Phone:+44 (0) 191 258 8649
 US Toll Free:+1 877 223 5075
 Asia:+66 (0) 2251 4222
 BGAN/FBB/GSPS Short Code:33 (post paid)
 BGAN/GSPS Short Code:530 (pre-paid)
 Iridium Short Code:7750

Scheduled BSS Maintenance - Sunday 25th September 2016 09:00 UTC - 12:00 UTC

Dear Customer, 

We would like to advise you of the forthcoming planned maintenance to Inmarsats BSS v3. This is scheduled to take place on Sunday 25th September 2016 09:00   UTC - 12:00UTC with a duration of up to 3 hours. During this time BSS provisioning will be unavailable including activation, deactivation and suspension. No service orders will be lost during this time as they will be queued and processed once the maintenance is complete. There will be a short interruption of up to 30 minutes for CDR distribution during this maintenance window, files will not be lost and normal distribution will resume when the service is restored.

Please note that this maintenance will affect BSS system provisioning activities, Prepay and Postpay users will still be able to connect their terminals to the network and pass traffic. Prepay voucher top-up via the Prepay Account Enquiry GUI and API will remain available, and users will be able to continue using the IVR and USSD services for top-up and balance query.

Reason for Service:  BSS Maintenance
Services affected:Service Order Provisioning  
Impact:  Provisioning unavailable via GUI and DPI. 
Short interruption of up to 30 minutes for CDR collection via DPI
Date of Maintenance:  Sunday 25th September2016
Time maintenance begins:09:00 UTC 
Estimated Completion:12:00UTC Sunday 25th September 2016
In case of problems:Contact Service Desk

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact service desk either via email to servicedesk@satcomglobal.com or by telephone at the following numbers:

UK:  +44 (0) 191 258 8649

US: + (1) 877 223 5075

Asia: + 66 (0) 2251 4222